We stand behind our work with a 100% satisfaction guarantee. This policy explains exactly how refunds work, what's eligible, and how to request one — clearly and honestly.
We work until you're genuinely happy. Unlimited revisions within the agreed scope — always.
If we haven't delivered, you're eligible. Conditions apply based on project stage and service type.
All refund requests reviewed and resolved within 7 business days of submission.
Most issues are resolved quickly. WhatsApp or email us before raising a formal refund request.
Rafirit Station ("we," "us," "our") is a full-service digital agency registered and operating in Dhaka, Bangladesh. We provide web development, mobile app development, UI/UX design, graphic design, SEO, digital advertising, social media management, and related digital services to clients worldwide.
We believe in complete transparency — including when things don't go to plan. This Return & Refund Policy outlines your rights, our obligations, and the exact process for resolving payment disputes. It is written in plain English — not legal jargon — because we want you to actually read and understand it.
Our guiding principle is simple: you should only pay for work you're satisfied with. We back every engagement with a 100% satisfaction commitment and unlimited revisions within the agreed scope. This policy governs the rare situations where a refund may be warranted.
The fastest resolution is always a direct conversation. WhatsApp us at +880 1608-243-332 or email contact@rafiritstation.com — most concerns are resolved same day without a formal refund process.
By engaging our services and making any payment to Rafirit Station, you agree to the terms set out in this policy. This policy applies to all service agreements, proposals, and invoices issued by Rafirit Station, regardless of payment method or country of the client.
Our satisfaction guarantee covers the following:
Unlimited Revisions: During the active project phase, you may request as many revisions as needed within the agreed scope of work. We do not charge per revision, and we do not impose a revision cap on project work.
Scope Adherence: If deliverables do not match the agreed scope of work as documented in the signed proposal, we will redo the relevant work at no additional charge — regardless of how many iterations are required.
Quality Standards: All work is subject to our internal QA process before delivery. If delivered work contains technical errors, broken functionality, or clear deviations from the brief, we fix it immediately at no cost.
Limitations: The satisfaction guarantee applies to work within the originally agreed scope. Changes to scope, new feature requests, or direction changes introduced after project kickoff may require a scope amendment and additional charge — always discussed and agreed in writing first.
Important: The satisfaction guarantee is not a blanket refund policy. It is a commitment to deliver what was agreed. Refund eligibility is governed by Section 4 of this policy. Changing your mind about a project direction, business strategy, or service category after work has commenced is not covered by the satisfaction guarantee.
Understanding our payment structure is essential to understanding refund eligibility. Rafirit Station operates on the following standard payment model:
| Payment Type | When Due | Amount | Refundable? |
|---|---|---|---|
| Upfront Deposit | Before project kickoff | 50% of total cost | Conditionally (see §4) |
| Balance Payment | On completion & approval | Remaining 50% | Not refundable after approval |
| Monthly Retainer | 1st of each month, in advance | As per agreement | Pro-rated if cancelled (§6) |
| Milestone Payments | On milestone completion | As per proposal | Not refundable once approved |
| Rush Fee | With upfront deposit | As quoted | Non-refundable |
All prices are quoted and invoiced in US Dollars (USD) unless a different currency is explicitly agreed in writing. Accepted payment methods include: PayPal, Wise, Payoneer, Stripe, bank transfer, bKash, Nagad, and Rocket.
The following situations make a refund request eligible for review. Eligibility does not guarantee a full refund — the amount depends on the stage of work completed and the circumstances involved.
If Rafirit Station fails to deliver the deliverables specified in the signed proposal after reasonable opportunity to correct, you are eligible for a full or partial refund based on work not delivered.
If your project is delayed beyond the agreed timeline by more than 14 calendar days due to our fault, and you have not been notified in advance, you may request a partial refund equivalent to the delayed portion.
If you cancel in writing within 48 hours of paying the deposit, and no work has commenced, you are eligible for a full refund of the deposit minus any third-party fees incurred.
If you cancel after work has begun but before more than 20% of the scope is complete, you may be eligible for a partial refund of the deposit minus the cost of work completed to that point.
In the rare event that we must cancel a project due to circumstances on our side, you are entitled to a full refund of all amounts paid for undelivered work.
If you decide you no longer want the service after work has commenced for reasons unrelated to our performance, refunds are not available for work already completed.
If dissatisfaction arises from direction changes or new requirements introduced by you after project kickoff, refunds do not apply — these are handled as scope amendments.
If project delays result from late feedback, missing assets, unapproved designs, or unresponsiveness from the client side, Rafirit Station is not liable and refund requests on this basis will not be approved.
The following are explicitly non-refundable in all circumstances:
Third-party costs — domain registrations, hosting, stock photos, plugins, ad spend, or any third-party tool fees paid on your behalf.
Completed and approved milestones — any milestone reviewed and approved by you in writing is considered accepted and is non-refundable.
Rush and priority fees — fees for expedited turnaround are non-refundable as they reflect immediate team allocation.
Consultation fees — paid strategy sessions are non-refundable regardless of subsequent project decisions.
Monthly retainers already served — work already performed within a retainer period is non-refundable even if the retainer is cancelled mid-month.
Payments made more than 30 days ago — refund requests must be submitted within 30 days of the relevant payment or delivery. Requests after this window will not be considered except in cases of gross negligence.
We are transparent about all third-party costs before incurring them. No external purchases are made on your behalf without prior written approval.
Different service categories have different refund conditions based on the nature of the work:
| Service | Deposit | Balance | Conditions |
|---|---|---|---|
| Web Development | Partially | No | Deposit refundable minus work completed if cancelled before 20% progress |
| Mobile App Development | Partially | No | Deposit refundable minus completed development sprints |
| UI/UX Design | Partially | No | Deposit refundable minus wireframes/designs already delivered |
| Graphic Design & Branding | Partially | No | Refund based on concepts not yet presented; none after first presentation |
| Logo Design | No | No | Non-refundable once initial concepts are delivered to client |
| E-commerce Setup | Partially | No | Deposit refundable minus store setup work already completed |
| SEO (Monthly) | Pro-rated | N/A | Cancel with 15 days notice; unused days in current month refunded |
| Google Ads Management | Pro-rated | N/A | Management fee refundable pro-rated; ad spend non-refundable once deployed |
| Meta Ads Management | Pro-rated | N/A | Management fee refundable pro-rated; ad spend non-refundable once deployed |
| Social Media Management | Pro-rated | N/A | Cancel with 15 days notice; unused days refunded pro-rata |
| Email Marketing | Partially | No | Refund minus campaigns already designed and sent |
| Video Editing | No | No | Non-refundable once editing has commenced |
| Content Writing | No | No | Non-refundable once articles/copy are drafted and submitted |
| CRO Services | Partially | No | Refund minus audit/analysis work already completed |
| Web Analytics Setup | No | No | Non-refundable once setup and configuration has commenced |
| Bundle Packages | Partially | No | Each service within the bundle assessed individually per the above |
For all ongoing monthly retainers (SEO, Ads, Social Media), provide a minimum of 15 days written notice before the next billing date to cancel without charge. Cancellations with less than 15 days notice will be billed for the following month.
To submit a refund request, please follow the steps below. Requests submitted outside this process may experience delays:
Before a formal request, message us on WhatsApp (+880 1608-243-332) or email contact@rafiritstation.com. Most issues are resolved within hours without needing a formal refund process.
Email contact@rafiritstation.com with the subject line: "Refund Request — [Your Name / Company] — [Invoice Number]"
Your full name and company · Invoice number and payment date · Service(s) involved · Reason for the refund request · Evidence of the issue (screenshots, correspondence, etc.)
We will acknowledge your request within 24 business hours and confirm receipt. You will be assigned a case reference number for tracking.
We review all requests thoroughly — the circumstances, work completed, and correspondence history. A decision will be communicated within 7 business days of acknowledgement.
Approved refunds are processed within 5–10 business days via the original payment method. See Section 8 for timeline details by payment method.
Refund Request Deadline: All refund requests must be submitted within 30 calendar days of the relevant payment date or delivery date (whichever is later). Requests submitted after this window will not be reviewed except in cases of significant demonstrable fault on our part.
Once a refund is approved, the following processing timelines apply by payment method:
| Payment Method | Refund Timeline | Notes |
|---|---|---|
| PayPal | 3–5 business days | Refunded to original PayPal account |
| Wise (TransferWise) | 1–3 business days | Refunded to original Wise account or bank |
| Payoneer | 3–5 business days | Refunded to original Payoneer account |
| Stripe / Credit Card | 5–10 business days | Timeline depends on card issuer |
| Bank Transfer (SWIFT) | 5–10 business days | International transfers may vary by bank |
| bKash / Nagad / Rocket | 1–2 business days | Refunded to original mobile wallet number |
All refunds are processed in USD at the original transaction amount. Payment processor fees (typically 2–5%) are non-refundable as they are charged by third-party processors.
You will receive a confirmation email with the refund amount, reference number, and expected arrival date as soon as the refund is initiated. If your refund does not arrive within the stated timeline, please contact us immediately.
We are committed to resolving all disputes amicably and fairly. If you are not satisfied with the outcome of a refund review, the following escalation path applies:
Step 1 — Internal Escalation: Request that your case be escalated to a senior member of our management team. Email contact@rafiritstation.com with the subject "Dispute Escalation — [Case Reference]". A senior review will be conducted within 5 business days.
Step 2 — Mediation: If internal escalation does not resolve the dispute, both parties may agree to independent mediation. Mediation costs are shared equally unless otherwise agreed.
Step 3 — Governing Law: This policy and any disputes arising from it are governed by the laws of the People's Republic of Bangladesh. The courts of Dhaka, Bangladesh shall have jurisdiction over any unresolved legal disputes, unless a separate written agreement specifies otherwise.
We strongly encourage resolving disputes directly with us before initiating a chargeback through your payment provider. Initiating a chargeback without first following this policy's resolution process may result in suspension of services and/or legal action to recover legitimate charges. We maintain complete records of all client communications, work delivered, and approvals for all projects.
We take chargebacks seriously and will provide full documentation to payment processors when disputes are raised. Fraudulent chargebacks for work that has been delivered and approved will be contested.
Rafirit Station reserves the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon publication on our website at rafirit.com/refund-policy/.
For existing clients with active projects or retainer agreements, the policy in effect at the time of signing the original proposal or service agreement will govern that engagement, unless both parties agree in writing to apply a newer version.
We will notify active retainer clients of any material changes to this policy by email at least 14 days before changes take effect. New clients are subject to the current version of this policy at the time of engagement.
The "Last Updated" date at the top of this policy reflects the most recent revision. We recommend reviewing this policy periodically.
For any questions, concerns, or requests related to this Return & Refund Policy, please contact us through any of the following channels. We aim to respond to all policy-related enquiries within 24 business hours.
| Channel | Details | Response Time |
|---|---|---|
| 📧 Email (Preferred) | contact@rafiritstation.com | Within 24 business hours |
| +880 1608-243-332 | Within 2 business hours | |
| 📞 Phone | +880 1608-243-332 | Mon–Fri 9AM–8PM BST |
| 🏢 Company | Rafirit Station · Dhaka, Bangladesh | — |
Please include your full name, invoice number, and a brief description of your enquiry in all correspondence to ensure the fastest possible response.
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